Frequently Asked Questions
Have a question? We've got answers. If you don't find what you're looking for, reach out to us at sebastian@solarzlabz.com.
Products
What brands do you carry?
We carry a curated selection of top gym supplement brands, chosen for their quality, performance, and reputation in the fitness community. Full product details and brand information are available on each product page. We're always looking to expand our lineup and add more top brands, so check back often!
Are the supplements you sell safe to use?
Yes. We only carry products from reputable brands with strong safety and quality standards. As with any supplement, we recommend consulting your healthcare provider before use, especially if you have a medical condition or are taking medication.
Do the products contain allergens?
Please review the label on each product for allergen information, as this varies by brand and product.
Orders
How do I place an order?
Simply browse our store, add your desired products to your cart, and proceed to checkout. We accept all major credit cards, Shop Pay, and more.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately at sebastian@solarzlabz.com with your order number.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use that number to track your package directly with the carrier.
Shipping
How long does shipping take?
Your order will ship out within 24 hours of being placed. Standard shipping typically takes 3–7 business days after that. Expedited options may be available at checkout depending on your location.
Do you ship internationally?
We currently ship within the United States. International shipping options may be available in the future — stay tuned!
Returns & Refunds
What is your return policy?
We accept returns on unopened, sealed products within 30 days of delivery. For full details, visit our Return Policy page.
My product arrived damaged — what do I do?
We're sorry to hear that! Please contact us at sebastian@solarzlabz.com within 7 days of delivery with photos of the damage and we'll make it right.
Still Have Questions?
Our team is happy to help. Email us at sebastian@solarzlabz.com and we'll get back to you within 1 business day.